Below are answers to the most frequently asked questions regarding Oryndis Valerius LLC women's sleepwear. We hope this helps you better understand our products and services.
1. What fabrics do you use for your sleepwear?
Our women's sleepwear is primarily made from soft, skin-friendly fabrics—including pure cotton, Modal, silky satin, and flannel—to ensure comfort, breathability, or warmth, making them suitable for various seasons.
2. How do I choose the right size?
We recommend consulting the size chart on our website and selecting a size based on your bust, waist, and height measurements. If you fall between two sizes, we suggest choosing the larger size for a more comfortable fit.
3. Will the products shrink or fade?
Our products undergo pre-treatment processes to effectively minimize shrinkage and fading under normal washing conditions. However, we recommend washing gently in cold water and avoiding prolonged exposure to direct sunlight.
4. Do you accept returns or exchanges?
Yes, we accept returns and exchanges for eligible items. Products must be unworn, undamaged, and in their original packaging. Please contact customer service for specific instructions on the process.
5. How soon will my order ship?
Orders are typically processed and shipped within 1–3 business days. Actual delivery time depends on the shipping carrier and the destination.
6. Can I modify or cancel my order?
You may contact customer service to request a modification or cancellation before the order ships. Once the order has been dispatched, changes can no longer be made.
7. Is the sleepwear machine-washable?
Most styles are machine-washable; however, we recommend using a laundry bag and the gentle cycle to extend the product's lifespan.
8. Do you offer styles suitable for sensitive skin?
Yes, some of our cotton and Modal collections are specifically designed for sensitive skin to minimize irritation and provide a gentle, skin-friendly feel.
9. Do you offer gift wrapping?
Gift wrapping is available for select products. If you are purchasing a gift, please leave a note when placing your order or contact customer service.
10. How do I contact customer support?
You can submit inquiries via our customer service email or the contact page on our website; our team will respond within 24–48 hours.